We gladly accept returns for store credit within 10 day of delivery. No exceptions!
It must be unwashed, unworn, and in new condition to be eligible for a return. Once washed or worn we aren’t responsible for damages.
Please contact us at firstname.lastname@example.org to proceed with any returns. Customers are responsible for any shipping cost.
Exchanges are offered but only for the same item in a different size. Item must be in the new condition. Must be unwashed & unworn to qualify for an exchange. You will be responsible for the $7 shipping charge. A return label will be emailed to you and item will need to be returned to our shop before the new item can be shipped out to you.
Oh my gosh! We are so sorry! You can guarantee that I am just as upset as you are! Rest easy, because we promise to make it right for you as soon as humanly possible! We try our best to make sure items arrive correctly and safely, but sometimes mistakes happen in packaging. What can I say? We're human.
Please contact us at email@example.com so that we can discuss what to do next.
To begin the replacement process on damaged/defective items, shoot us an email within 3 days of receiving your order firstname.lastname@example.org with your order number as the subject. Attach some quick phone photos of the damage (for our own quality control efforts) and your best description of the damage and if the box/packaging materials were damaged. (If the box was damaged, this would be especially helpful to have a photo and/or description of as well, so that we can address it with the shipper).
We'll get back to you as soon as we're able with next steps and information and how we'll proceed.
AvaGrace & Milo Co. reserves the right to refuse your damage report pending the photos received.